Khelobet FAQ — answers to your questions

To register on Khelobet, you must be at least 18 years is required. During KYC verification, you may need to submit a national ID or passport as proof of age. Accounts belonging to minors will be closed immediately.

KYC stands for Know Your Customer — it's the process of verifying your identity. You must complete KYC before making withdrawals on Khelobet. Typically, all you need to do is upload your National ID and a selfie. This keeps your account secure and helps prevent fraud.

No. Under Khelobet's terms, each person is only allowed one account can be opened. If multiple accounts are detected, all of them will be suspended and any funds may be forfeited. Creating duplicate accounts to take advantage of bonuses is strictly prohibited.

Yes, but you'll need to contact support to do this. For security reasons, this change can't be made directly — the support team will update it for you after verifying your identity. support@khelobet.appvia email.

To close your account support@khelobet.app. Please withdraw your balance before closing your account. You may also request self-exclusion as part of responsible gaming.

First, make sure you're entering the correct mobile number/email and password. If you're still having trouble:

• Reset it using the "Forgot Password?" option.
• Clear your browser cache or try a different browser.
• If your account is locked, please wait 30 minutes.
• If the issue persists, please contact support.

The Khelobet website is fully mobile-optimized. Simply open khelobet.app in any Android or iOS browser for an app-like experience. You can also add it to your home screen as a PWA.

Khelobet currently Mobile Pay, Nagad & Rocket supports. These are Bangladesh's most popular mobile banking services. We plan to add more payment methods in the future. For more details, Payments Page here.

The minimum deposit at Khelobet is just ৳100 and minimum withdrawal ৳500. Maximum limits vary depending on the payment method and account tier. Completing KYC can increase your limits.

Deposits via Mobile Pay, Nagad, and Rocket typically Instant — in most cases, funds are credited within 1–2 minutes. Bank transfers may take 1–2 business days. If there's a delay, contact support with your transaction ID.

Withdrawal requests are typically 12–24 hours processed. Having a completed KYC speeds things up. During peak times, it may take up to 48 hours. If it's urgent, contact support and your request will be prioritized.

Khelobet does not charge any transaction fees. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own service charges. Check the relevant app for applicable fees before transacting.

Please wait 5–10 minutes first. If it still hasn't appeared:

• Get the transaction ID from your mobile banking app.
• Note the deposit amount and time.
• support@khelobet.appwith the following details.
• Most issues are resolved within 24 hours.

Yes, for security purposes, Khelobet withdrawals are sent to the same mobile banking number verified during your KYC. To withdraw to a different number, you'll need to update it through support first.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a Wagering Requirement Yes — bonuses become withdrawable after you've placed a specified amount in bets. Full terms and conditions are listed alongside each bonus offer.

Khelobet offers an attractive welcome bonus for new members. After registering, the bonus is automatically credited on your first deposit. To see the current offer, Promotions page to view. Your account must be verified to receive bonuses.

A wagering requirement is the number of times you must bet your bonus before you can withdraw it. For example, a 20x wagering requirement on a ৳100 bonus means you need to place ৳2,000 worth of bets. Terms vary for each offer.

Khelobet offers weekly cashback for regular bettors. Typically, a fixed percentage of your total weekly losses is returned as cashback. Cashback is credited to your account every Monday.

Active promo codes can be found on Khelobet's official Promotions page. Enter the code in the "Promo Code" box when making a deposit. Once applied, the bonus will be credited to your account automatically.

Yes, every bonus has a set expiry period. Typically, after a bonus is credited, 7–30 days wagering must be completed within the specified period. Any unused bonus will be automatically forfeited once it expires.

Khelobet runs a referral program where both you and your friend receive a bonus when you refer them. You can find your referral link in your profile dashboard. The bonus is credited once your friend registers and makes their first deposit.

Khelobet lets you bet on cricket, football, tennis, badminton, kabaddi, and 20+ other sports. Built with Bangladeshi bettors in mind, cricket and football has the widest range of markets available. For more details, Sports Betting page here.

Live betting means placing bets in real time while a match is in progress. On Khelobet, live betting odds shift moment to moment, so reading the game and timing your bet is key. To get started with live betting, bet page Go.

Khelobet uses decimal odds. To calculate your potential winnings: Stake × Odds = Total Return. Example: ৳100 × 2.5 odds = ৳250 return (profit ৳150). On the Betting Tips page There's a detailed guide to understanding odds.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or a venue change — Khelobet will automatically void the bet and refund the full amount.

An Accumulator bet lets you combine multiple matches into a single bet. If all your selections win, you receive a payout multiplied across all the odds — which can be substantial. However, if even one selection loses, the entire bet is lost. The risk is higher, but so is the potential reward.

When a match is postponed, Khelobet generally waits 24–48 hours. If the match kicks off within that window, your bet stays active. If not, the bet is cancelled and your stake is fully refunded. For Accumulator bets, only the affected selection is removed and the rest of your bet continues.

The maximum bet amount depends on the match, market, and your account tier. The limit for each market is displayed on the bet slip. Verified accounts in good standing generally have higher limits.

Yes. Khelobet uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. For more details, Privacy Policy read.

Go to Account Settings and enable 2FA under the "Security" option. You'll receive an OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and support@khelobet.appto notify us. The support team will close all active sessions immediately. To stay protected going forward, keep 2FA enabled and avoid logging in on public devices.

Khelobet operates under an international gaming license and undergoes regular third-party audits. A Random Number Generator (RNG) is used to ensure fair play.

A strong password should include:

• At least 8 characters
• Mix uppercase and lowercase letters
• At least one number
• A special character (e.g., @, #, !)
• Avoid using your name or date of birth

Ways to reach Khelobet Support:

• Email: support@khelobet.app
• Live Chat: Click the chat button in the bottom-right corner of the website
• Time: 24 hours a day, 7 days a week

Live Chat typically gets you a response within 2–5 minutes for a response. Email replies take up to 24 hours to get a response. For urgent matters, Live Chat is your best option.

To file a complaint support@khelobet.appwith full details. In your message, include your account ID, the date of the incident, and a description of what happened. You'll receive a formal response within 48 hours.

Yes. Khelobet's support team is fully in Bengali support. Our team is built with Bangladeshi bettors in mind — so there's no language barrier.